Delivery & Returns

Delivery

Order by 11AM for any sort of next day delivery. If you require delivery on a Saturday, then please call and we will be happy to offer a quotation. Our usual Next Day services are for working days only. Delivery is to curb side or letterbox only.

We use Fed Ex for parcels and TLP Group for pallets. Your carriage charge will be calculated based upon the weight of your order and your location.

If you select a Royal Mail delivery method, delivery times are not guaranted. If your goods are lost in the post, there is a period of 14 days before any claim for compensation can be made. 

Service Levels:

Standard: Allow 5-7 working days, but may be delivered in as little as 1 working day.

Next Working Day: If you place your order before 11am, your order will be delivered the next working day. Our couriers and pallet hauliers do not deliver at the weekends unless by special arrangement and at a surcharge. Please speak to our team.

By 12.00pm/By 10.00am/By 9.00am: If you place your order before 11am, it will be delivered the next working day (or on a working day specified in Special Instructions) within the time window selected.

If we are unable to meet the above service levels for any reason we will contact you as soon as possible.

You can view our carriage rates and information in PDF form >here<

Please note our £11.75 10kg UK Mainland FedEx rate is subsidised for online orders meaning you only pay £7.95. Correct Jan 2015. Subject to change without notice - delivery cost is confirmed at checkout.

We also have our own transport facility and are happy to consolidate orders in to one shipment for you if you're ordering from other Potteries suppliers.

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Returns

Returned Goods: Non-faulty

Subject to our prior consent having been obtained, products can be returned to us in an usused condition within 30 days of invoice date.  An administrative charge will be levied of 10% of the nett value plus transport, but subject to a minimum charge of £ 2.00. 

Returned Goods: Faulty

If merchandise is returned because of some defect or due to error on our part, full credit/refund will be given.  However, customers must contact us in advance so that making methods and user errors can be ruled out. 

Loss or damage in transit:

a)    Where goods are supplied on carriage paid terms we will replace or at our cost make good any items or component part lost or damaged

b)    In the case of damage of a consignment, the carriers receipt must be endorsed appropriately and Potclays must be advised within 3 days of receipt (picture evidence will help please!).  Wherever possible, consignments should be examined in the presence of the delivery person.  If this is not feasible, please sign that the goods were' unchecked'.