Important Notice: Order by 11.00 Thurs 19/12/19 for 24hr delivery arriving before Christmas. Order processing recommences Mon 06/01/20.

Contacting Us

Take a Virtual Tour of Potclays
Potclays Ltd,
Brickkiln Lane, Etruria,
ST4 6JW (Customer Entrance)
ST4 7BP (Goods In)

Tel: 01782 219816

Fax: 01782 286506

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Visiting Us

Sat Nav Users

For directions to our main front entrance, please use postcode ST4 6JW. Please note that there is a height restriction of 6ft 10 inches at this entrance so if you are in a tall vehicle we recommend that you use the Brickkiln Lane "Goods Inwards" Entrance ST4 7BP.

Advice for Icy/Snowy Conditions

Access to much of our site involves travelling up or down a slope. In icy or snowy conditions please take extreme care when walking or driving on our site.

We would strongly recommend that our customers use the Brickkiln Lane "Goods Inwards" Entrance to access our site in such weather conditions instead of the main front entrance.


  • Visitors from the North should leave the A500 at the A53 junction, turn right and first left.
  • Visitors from the South should leave the A500 at the A53 junction, turn left and first left again.
  • Lorry Access is only via Brickkiln Lane reached from the Shelton New Road (A52) junction with the A500.

Hours of Business

Monday - Thursday 8.30 to 16.45
Friday 8.30 to 15.45
Saturday 8.30 to 11.45

* We strongly recommend that our customers contact us to check stock availability before making a special journey *


Please note that our loading yard closes for pallet collections and deliveries at 12.30 on a Friday unless agreed by prior arrangement, and is closed on Saturdays.

We close on most bank holidays and over the Christmas holidays. Please call to check before making a special journey on 01782 219816.

Last Orders & Christmas Closure Dates 2019

Please note the following important information with regard to orders required before Christmas.

We close our doors for our Christmas Works Meeting at 11.30 Friday 20/12/19. We reopen at 8.30 Monday 06/01/20.

There will be no staff available to answer your queries during our shutdown period. We will endeavour to provide you with delivery tracking information and instruction for orders placed between 16/12/19 and 20/12/19 scheduled for delivery before Christmas. For FedEx (parcel) deliveries, your mobile number will be required for automatic delivery updates by SMS.

Deadline for placing orders:
ECONOMY delivery | 11.00 Tuesday 17/12/19
NEXTDAY delivery | 11.00 Thursday 19/12/19

Deadline for:
Placing orders | 11.00 Wednesday 18/12/19
Collecting orders | 16.30 Thursday 19/12/19*

*Only by pre-arrangement we are able to accommodate limited showroom collections right up until 11.00 Friday 20/12/19.