Terms & Conditions

* We strongly recommend that our customers contact us to check stock availability before making a special journey *


The following rules and regulations apply to all visitors to or users of this Web Site. By accessing this Web Site, user acknowledges acceptance of these terms and conditions. Potclays Limited (hereinafter Potclays) reserves the right to change these rules and regulations from time to time at its sole discretion. In The case of any violation of these rules and regulations, Potclays reserves the right to seek all remedies available by law and in equity for such violations. These Rules and regulations apply to all visits to the Potclays Web Site.


Potclays hereby authorises you to copy materials published by Potclays on this Web Site solely for non-commercial use within your organization. No other use of the information is authorised. In consideration of this authorisation, you agree that any copy of these materials which you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark or copyright of Potclays or any third party.

All the contents on this site are protected by copyright except as specifically permitted herein, no portion of the information on this website may be reproduced in any form, or by any means, without prior written permission from Potclays. Visitors or users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on this site for any public or commercial purposes. 


User access to this Web Site is governed by all applicable laws. All information available on the Web Site is subject to U.K. Control laws and may also be subject to the laws of the country where you reside.


The taking of payment from you by Potclays does not indicate that a contract has been formed between you and Potclays. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Potclays.


The trademarks, logos and service marks ("Marks") displayed on this Web Site are the property of Potclays or other third parties. Users are not permitted to use these Marks without the prior written consent of Potclays or such third party which may own the Mark.


Although Potclays has attempted to provide accurate information on the Web Site, Potclays assumes no responsibility for the accuracy of the information. Potclays may change the programs or products mentioned at any time without notice. Mention Of non-Potclays products or services is for information purposes only and constitutes neither an endorsement nor a recommendation. 

All information provided on this website is provided "as is" with all faults without warranty of any kind, either expressed or implied. Potclays and its suppliers disclaim all warranties, expressed or implied including, without limitation, those of merchantability, fitness for a particular purpose and noninfringement or arising from a course of dealing, usage, or trade pradctice. Potclays and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this site or any potclays product, damages resulting from use of or reliance on the information present, even if Potclays or its suppliers have been advised of the possibility of such damages.


Except as required by law, Potclays will maintain the confidentiality of all personal information transmitted to Potclays by the user. Any feedback you provide at this Web Site shall be deemed to be non-confidential and Potclays will have no obligation to protect such information and may use such information in any way it chooses. 


Because international information is provided at this Web Site, not all products or programs mentioned will be available in your country. We welcome enquiries from overseas but due to import restrictions on some countries and freight costs we may not be able to supply certain overseas countries. EEC enquiries are welcome.


This Web Site may contain links to third party sites. Access to any other Internet site linked to this Web Site is at the user's own risk and Potclays is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these sites. Potclays provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.


Access to and use of password protected and/or secure areas of the Web Site is restricted to authorised users only. Unauthorised individuals attempting to access these areas of the Web Site may be subject to prosecution.


All our calls are recorded for training purposes.

Delivery & Returns

Free delivery offers exclude economy red clays

Read our Delivery & Returns information carefully >here<.

View our carriage rates and information in PDF form >here<

Delivery is to kerbside* or letterbox only. For enhanced delivery service options, please speak to our team.

If you select a Royal Mail delivery method, delivery times are not guaranteed. If your goods are lost in the post, there is a period of 14 days before any claim for compensation can be made. 

Service Levels:

Standard: Allow 5-7 working days, but your order may be delivered in as little as 1 working day.

Next Working Day: Place your order before 11am for delivery the next working day. Our couriers and pallet hauliers do not deliver at the weekends unless by special arrangement and at a surcharge: Please speak to our team.

By 12.00pm/By 10.00am/By 9.00am: Place your order before 11am for delivery the next working day (or on a working day specified in Special Instructions) within the time window selected.

If we are unable to meet the above service levels for any reason we will contact you as soon as possible.

*Delivery of most consignments would normally include offloading from the vehicle, but not taking into the consignee's premises unless otherwise agreed with us in advance of despatch. In the case of pallets (especially with kilns & equipment) special assistance may be required: This must be discussed and agreed with us at the time of placing your order.

Please note that although our hauliers will endeavour to deliver within the agreed timeframe, unexpected delays due to weather conditions, breakdowns, traffic etc may cause some disruption to schedules.


If a smaller vehicle is required, a surcharge may be incurred - please enquire. Upon placing your order, please ensure that you:

  • Provide a telephone number (preferably a mobile) and email address in case we need to contact you
  • Notify us if you have any special delivery instructions and/or require advance warning of delivery
  • For business premises inform us of any shutdown periods to avoid the risk of extra re-delivery charges


    Free Online Delivery during Sale Week when you spend over £100

    • Free standard parcel or pallet delivery when you spend a minimum of £100 on goods (including VAT)
    • Please choose the cheapest option excluding collection. The carriage charge will be discounted before the payment page
    • Valid at www.potclays.co.uk/pyop only 12/02/18 to 17/02/18 (Sale Week)
    • Valid for in-stock goods only: Offer cannot be used for back orders.
    • Offer may be redeemed only once per customer.
    • UK Mainland only, excluding Scottish Highlands. Scottish Highlands customers, please contact us on 01782 219816.