Important Notice: Closed Bank Holiday Monday (May 25). Order processing resumes Tuesday.

News

COVID-19 Update: Order Processing Delays

09th April, 2020

We continue to process a high volume of orders with a reduced number of staff. We are doing our very best to work through these orders and meet our 'up to 10 working days' order turnaround aim. Thank you for your patience and understanding in the case of any delays.

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NHS Discounts during COVID-19

07th April, 2020

We're extending our educational discounts to NHS workers* during this difficult time. We wholeheartedly believe in the therapeutic qualities of working with clay and would like to support our wonderful NHS, now more than ever. Speak to our team to find out more: Call 01782 219816 or email sales@potclays.co.uk.*We have no way of verifying your NHS status if you take advantage of our discounts. However, we hope that you will recognise that we are a business, we have employees' salaries to meet, overheads to service, suppliers to pay and that this level of discount on a broader scale will ...

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COVID-19 Update: Personal Collections

23rd March, 2020

We continue to follow the quickly changing COVID-19 situation and carefully assess how we can best protect our staff and visitors. With the latest government guidance and best-practice on social distancing in mind, we have taken the decision to cease personal collections from our site here in Stoke. We continue to accept orders for delivery in the usual manner via our website, telephone and email and our team will fulfil these as soon as they can. However please remember that we are processing a vastly increased number of orders with a reduced staff. Your understanding is much appreciated a...

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COVID-19 Update: Showroom Closure

16th March, 2020

NOTICE TO POTCLAYS VISITORS – SHOWROOM CLOSURE Due to the constantly evolving situation with COVID-19, after much discussion we have decided to close our showrooms to visitors from Tuesday 17/03/2020 until early April (to be confirmed). We hope you will understand that this is not a decision we have taken lightly, and we feel it is in the best interests of the health of our visitors and staff. Our warehouse collection point remains open so you will still be able to place orders by telephone and collect by prior arrangement. However, please do not visit us if you are exhibiting an...

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Important Information Regarding Cheques

21st November, 2019

Effective 1 January 2020, Potclays will no longer be accepting cheques as a payment option. Some reasons for this change are as follows: Cheques are slow. It takes you time to write and post a cheque, and time for us to bank it. Cheques can be vulnerable. Cheques can go astray or simply get lost in the mail, leaving you with an unpaid bill.  Cheques are harder to track. When you pay by cheque, your balance only updates when the cheque is cashed, making it harder to keep track. We encourage you to pay us by credit or debit card, BACS, Paypal or cash (please do not send cash by pos...

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Last Orders & Christmas Closure 2019

21st November, 2019

Please note the following important information with regard to orders required before Christmas. We close our doors for our Christmas Works Meeting at 11.30 Friday 20/12/19. We reopen at 8.30 Monday 06/01/20. There will be no staff available to answer your queries during our shutdown period. We will endeavour to provide you with delivery tracking information and instruction for orders placed between 16/12/19 and 20/12/19 scheduled for delivery before Christmas. For FedEx (parcel) deliveries, your mobile number will be required for automatic delivery updates by SMS. - DELIVERIES -Deadline fo...

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Pottery Camp Thanks

11th October, 2019

THANK YOU to everyone for attending Mayco Pottery Camp at Potclays, led by the wonderful Teddy Wright earlier this week! We hope you all had a ball and we look forward to welcoming you back soon! See all the Camp photos here on our Facebook post.

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Mayco Pottery Camp Oct '19

17th June, 2019

Bookings are now live for Mayco Pottery Camp at Potclays 7-8 October 2019! BOOK AT EVENTBRITE Six inspiring, original projects customised especially for Potclays by Teddy Wright of Mayco Colors. These projects have been developed with the specific aim of offering as broad a range of techniques and Mayco product use as possible, to arm you with the knowledge and inspiration you need to recreate or develop your own unique projects back at your studio. Potclays have had a long partnership with Mayco Colors – over thirty years in fact. We are one of their largest distributors, and one of ...

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