COVID-19 Update: Showrooms
June 12, 2020
Whilst the government have confirmed that non-essential retailers are able to open from Monday 15th June, we have decided to postpone the reopening of our showrooms for the time being. We know that many of our customers are enjoying the convenience of shopping either online or by telephone, and because of the robust measures we took to reduce infection risks we have been able to offer uninterrupted service throughout the crisis.
The safety of our team is the absolute priority and we have worked hard to maintain a 'COVID Secure' workplace so that we can continue to serve our customers throughout the world. As the teams that service the showrooms are the same ones that cover our wider mail-order business, and the NHS Track and Trace system could easily put one or more of them out of action, we unfortunately don’t feel that now is the right time to reopen our showrooms as this potentially puts our ability to serve all of our customers at risk.
We appreciate some of these changes may be inconvenient for you, and you might be disappointed that we are not ready to reopen on Monday 15th June. We are sorry for this but please know that our colleagues are doing everything they can to get the right measures in place to ensure everyone stays safe and can shop with us in all the usual ways in the not-too-distant future.
Thank you for your continued support and understanding.
Comments, concerns or suggestions? Please talk to us! We are in uncharted territory and doing all we can to maintain business continuity and high levels of service.