Privacy & Data

INFORMATION THIS SITE GATHERS/TRACKS

The Potclays Limited website logs IP addresses and browser types but does not link IP addresses to anything personally identifiable. This means that a user's session will be tracked, but the user will be anonymous. 

You can browse our site without entering any personal information and therefore remain anonymous during your visit. However, we hope that our visitors will opt in to our mailing list so that we may keep them updated with news, promotions and events. 

The only other place that we collect personal information on our site is on the order form. The order form asks for billing information such as name, postal address, email address etc.

USE OF THE INFORMATION THIS SITE GATHERS/TRACKS

The Potclays Limited website logs IP addresses for systems administration purposes and these logs will be analysed to constantly improve the value of the materials available on the website.

POTCLAYS LTD ORDER FORM

The information that we require on our order form is only used to process your order quickly and accurately. Your contact information will only be used to send you the product that you purchase and your billing information will only be used to bill you for that product. This information will not be used for marketing purposes by Potclays, nor will it be shared with any third parties.

MARKETING PERMISSIONS

In providing your details to us via our mailing list signup form, you consent to receive email marketing from Potclays including:

• Our email newsletter
• Details of our programme of courses & workshops
• Details of upcoming sale & event days

We will not inundate you with emails (frequency can vary but generally no more than 3 emails per month) and we will never share your details with any third party. You are in full control of your email preferences and you can update you settings or unsubscribe at any time using the link at the bottom of one of our emails.

LINKS

The Potclays website may contain links to other sites. Please be aware that our privacy policy does not apply to these linked sites. We encourage you to read the posted privacy statement whenever interacting with any website.
 

Data Protection Complaints Procedure

At Potclays Ltd, we are committed to protecting personal data and handling all information responsibly and transparently.

If you have a concern or complaint about how we collect, use, store or manage your personal information, we encourage you to contact us so we can investigate and resolve the matter promptly.

How to Make a Complaint

You can submit a data protection complaint by contacting us using the details below:

Email: sales@potclays.co.uk
Telephone: +44(0)1782 219816
Postal Address: Potclays Limited
Albion Works
Brickkiln Lane
Stoke-on-Trent
Staffordshire
ST4 7BP

Please provide as much detail as possible about your concern, including:

• your name and contact details;
• the nature of your complaint;
• any relevant dates or correspondence; and
• how you believe your personal data has been mishandled.

What Happens Next

Once we receive your complaint, we will:

• acknowledge receipt of your complaint within 30 days;
• investigate the matter appropriately and fairly;
• keep you informed of progress where necessary; and
• provide you with an outcome once our investigation is complete.

We aim to resolve complaints without undue delay and as efficiently as possible.

Our Approach

We take all data protection concerns seriously and will:

• review the circumstances surrounding the complaint;
• assess whether our policies and procedures have been followed correctly;
• identify any corrective actions required; and
• implement improvements where appropriate.

If You Are Not Satisfied

If you are unhappy with our response, you have the right to raise your concern with the UK Information Commissioner’s Office (ICO).

Further information can be found on the ICO website:

Information Commissioner’s Office (ICO)

Review of this Procedure

This procedure will be reviewed periodically to ensure it remains compliant with current data protection legislation and regulatory guidance.