Returns

Returned Goods: Non-faulty

Subject to our prior consent having been obtained, products can be returned to us in an unused condition within 30 days of invoice date.  An administrative charge will be levied of 10% of the nett value plus transport, but subject to a minimum charge of £2.00. 

Returned Goods: Faulty

If merchandise is returned due to a defect or an error on our part, a full credit/refund will be issued.  Customers must contact us before returning goods so that making methods and user errors can be ruled out. 

Loss or Damage in Transit

a)    Where goods are supplied on carriage paid terms we will replace, or at our cost make good, any items or component part lost or damaged
b)    In the case of damage to a consignment, the carrier's receipt must be endorsed appropriately, and Potclays must be advised within 24 hours of receipt. Please provide clear photographic evidence of damage to facilitate a claim with the carrier.  Wherever possible, consignments should be examined in the presence of the delivery person.  If this is not feasible, you must sign that the goods were 'unchecked'. 

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If you have any questions relating to Delivery & Returns, please contact us on +44(0)1782 219816.

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To create a return please click here.